At LucyHikes, your satisfaction matters to us. If you’re not happy with your order, please review our return and refund guidelines below.
✅ Eligibility for Returns
- Items must be returned within 7 days of delivery.
- Products must be unused, in original packaging, and with all tags intact.
- Returns are only accepted for items that are defective, damaged, or incorrect upon delivery.
❌ Non-Returnable Items
- Used or damaged products caused by the customer.
- Items without original packaging or missing accessories.
- Clearance or final sale items.
💵 Refund Method
- Since we accept Cash on Delivery only, refunds are processed as follows:
- For approved returns, you will receive a cash refund at the time of product pickup or via bank transfer (if applicable).
- Shipping charges (if any) are non-refundable.
📦 Return Process
- Contact our support team at [email protected] within 7 days of receiving your order.
- Provide your order number, item details, and reason for return.
- Our team will arrange a pickup or return instructions depending on your location.
- Once the product is inspected and approved, your refund will be processed.
⚠️ Important Notes
- Products returned without prior approval will not be accepted.
- Refund processing may take 5–10 business days after approval.
- Repeated COD order refusals or return abuse may result in account restrictions.
📧 Need Help?
For any questions about returns or refunds, reach out to us:
LucyHikes Support
📩 Email: [email protected]